We provide a substantial number of operational services, including full, end-to-end Continuing Healthcare services, large-scale operations and bespoke projects. Our offer encompasses:

• The management and assessment of new applications for NHS Continuing Healthcare and Funded Nursing Care
• Complex case management
• Reviews of existing patients, all funder types (including section 117)
• Retrospective reviews considering previously unassessed periods of care (PuPOC) and under New Periods (post April 1, 2013)
• Appeals, disputes and complaints, including our work in stakeholder dispute resolution management
• Procurement and brokerage of care
• Direct support for people with Personal Health Budgets

We have provided these operational services for many years, including the delivery of challenging projects managing thousands of retrospective applications for CHC funding. We met every deadline while achieving the highest levels of quality assurance. We have refined and tested every part of the workstream, ensuring the right skills are applied at the right part of each process. We are very good at process stream-lining.

We support ICBs to meet the Assurance Framework requirements: these measures form part of the Quality National Premium data sets required by NHS England.

Strong systems of data management and control are essential in continuing healthcare, otherwise spend will be uncontrolled, visibility of patients and processes poor.

We have a long track record in this field, commencing the development of software for continuing healthcare management in 2002. Ever since, we have continuously refined and improved software platforms to meet the needs of our NHS users; their growing requirements for reporting, auditing and compliance.

We provide two high quality and well-regarded products: Caretrack and BroadCare. Both are widely commissioned by clinical commissioning groups across the country and supported by their own in-house support teams, directly available at all times during office hours to provide help and guidance. Users of both BroadCare and Caretrack attend regular forums to share experiences and discuss changing needs.

Both products benefit from sitting within a company which also has the largest independent division in continuing healthcare, delivering services, consultancy and education. More detailed information about BroadCare is available here and more information about Caretrack is available here.