We partner with NHS and social care systems to deliver innovative patient flow and pathway solutions. We are uniquely placed to support patients and their families as they navigate their health and care journeys. Our expertise and digitally-enabled services ensure optimal health and wellbeing outcomes for everyone.
Our purpose is to provide an excellent service for the patient and their family.
We always act with the patient’s best interest at heart.
We understand that each patient is an individual.
We will courageously take on new challenges.
We deliver innovation and creativity.
We aspire to be forward-thinking.
We embrace technology to ensure effective outcomes.
We act boldly to create change.
We seek to be open-minded and flexible.
We will hold ourselves and each other to the highest standard.
We aim to exceed our partner’s expectations.
We seek feedback to help us improve.
We aim to create genuine and longstanding relationships.
We commit to being transparent and straightforward.
We always work together towards the shared goal.
Respect is the defining quality of our people and work.
We celebrate diversity in everyone.
We are committed to doing the right thing for our patients, partners, and employees.
Who we are
We enable and deliver efficient system-wide patient flow by supporting patients to navigate their care journey, ensuring they get the right care, in the right place, at the right time.
Dr Gabrielle Silver joined CHS Healthcare as the chief executive in January 2019. A qualified doctor who practiced as an anaesthetist, Dr Silver brings extensive experience of leading healthcare businesses on a national and global level. She takes CHS Healthcare into a new phase of growth and development as the leading provider of hospital discharge services and Continuing Healthcare. Here, CHS continues to be the market leader in the provision of both the management software for Clinical Commissioning Groups, along with extensive operational services.
Dr Silver qualified and practised as a doctor in London before moving her focus to the life sciences sector, taking new therapies through development to market in the fields of neuroscience, psychiatry and pain management. She has held strategic leadership positions in global companies including Eisai, Bristol-Myers Squibb, GE Healthcare and Brunswick, where she co-led the global healthcare practice. Dr Silver’s recent positions have been operationally focused, as Speciality Operations Director for McKesson UK, combined with the role of General Manager for LloydsPharmacy Clinical Homecare. She continues to serve as a non-executive director for the Royal National Orthopaedic Hospital and Opiant Pharmaceuticals, enabling her to understand the provision of healthcare from multiple perspectives, holding these roles since 2015 and 2016, respectively.
“I understand the importance of partnerships across the NHS and public sector, to enable patients continued access to the best in health and social care. My experience as a practising doctor as well as my roles in business, demonstrate that we deliver better outcomes when we work in collaboration. I am also passionate about the transformational value that technology, data and insights can bring to our work and the service we seek to deliver.”
James Maxwell is our Chief Operating Officer (COO), having moved from KPMG to CHS Healthcare in February 2018. As COO, James is responsible for the strategic development of the company. James led on the acquisition of BroadCare software for continuing healthcare information in November 2018, which means we now provide the platform in this field for approximately 70 per cent of the NHS. James has also overseen the sustained growth and development of our hospital discharge services across the country.
At KPMG, James specialised in the healthcare sector, undertaking a wide range of strategic advisory work. After successfully leading Healthcare for Corporate Finance Midlands, James was appointed as the Healthcare Sector Lead for KPMG Midlands, co-ordinating all healthcare services across the Birmingham, Nottingham and Leicester offices. He is a Member of the Institute of Chartered Accountants England and Wales (ICAEW)
“A substantial part of my work at KPMG was strategic advisory reviews within the healthcare sector and this transfers very well to my role at CHS Healthcare. What appealed to me about CHS Healthcare was the dynamic nature of the company; its ability to rapidly respond to the challenges of the health and care sector, to develop new services and to continue to grow. This culminates in making it an exciting and rewarding environment to work in.”
Mark brings a wealth of knowledge to CHS having over 25 years’ experience in leading and supporting IT systems in both the public and private sectors. Mark leads IT Operations and Development, working across the group to leverage technology and innovation to support our customers.
Having previously worked in the NHS and Lloyds Pharmacy Clinical Homecare, Mark is incredibly passionate about how technology can be deployed to help people live their lives as fully as possible. In the NHS Mark led the implementation of several clinical IT systems as well as the deployment of IT services within the community. As the Director of IT for LloydsPharmacy Clinical Homecare, Mark again led the implementation of a number of nationwide IT systems to include electronic prescribing for cancer treatment and the development of a bespoke system for drug adherence.
“When introduced to CHS I was immediately struck by the passion and dedication of all CHS staff in helping patients and their families to arrange their care requirements. My role within CHS allows me to support this passionate team through the use of technology and make a real difference to those that need our help.”
Head of Clinical Services
Head of Clinical Services
Art has been a registered mental health nurse for nearly 30 years and is Head of Clinical Services for CHS Healthcare. The main focus of his work is the management of support for Clinical Commissioning Groups (CCG) across a range of individualised commissioning services, including policy development, mentorship and direct delivery.
Art is recognised as one of the UK’s leading specialists in Continuing Healthcare, combining extensive work as a practitioner with senior management and strategic roles. He has been a member of the national consultation group via the NICE Appraisal Committee and acts as one the Royal College of Nursing’s National Advisors, most recently in 2012 representing the RCN at Kings Fund consultation (community service provision) on Older Persons’ Mental Health and wellbeing standards.
“I qualified as a mental health nurse in 1985 and chose to move into services for older patients, in posts within the community and hospitals. After also gaining experience in academic and research posts (as well as unique three year experience as practice development lead for an independent care group), I was offered the opportunity to shape and develop new services. I became the Continuing Health Care Manager for Central and Eastern Cheshire PCT in 2005, leading the local implementation and development of the National Framework for Continuing Healthcare.
My involvement with this agenda led to participation at regional and national consultation events (as well as aligned processes such as Sir Derek Wanless’ Long Term Care Review). I established a centralised processing centre for the management of CHC Claims on behalf of a large Commissioning Support Unit.
I remain first and foremost a practitioner focused on high quality healthcare for our patients. Equally I recognise, from experience, the priorities and pressures for managers and commissioners. This means I can establish and manage effective work streams that meet commissioner’s needs, in terms of timescales, diligence and quality assurance.”
National CHC Operations Manager
National CHC Operations Manager
“My strength is in team leadership and aligning people together to achieve a common goal. This role really appealed to me – we have more than 1,000 Caretrack users in 23 different CCGs. We are here to support these different services, to meet their needs, quickly address challenges and continually develop functionality.”
National Discharge and Community Services Manager
National Discharge and Community Services Manager
Uko Umotong joined CHS Healthcare in June 2017, moving from a national position with The Post Office Ltd. Uko joins CHS executive team as Regional Sales and Operations Manager for the south of England, responsible for managing hospital discharge services throughout London, the south coast, west country and the home counties. Uko is the key contact for the NHS commissioners and partners we work with, with strong relationships, reporting and communication being the benchmark of all our services. He is also responsible for managing the skilled teams supporting hospital discharge, co-ordinating care to enable patients to return to their own home or into community based care. The teams consistently meet challenging key performance indicators, making a critical impact on reducing delays to discharge.
Before joining CHS Healthcare, Uko was National Business Development Manager at Post Office Ltd. This role encompassed managing key strategic relationships with national partners such as the Royal Mail and Bank of Ireland and equally, working with independent Post Office providers; the largest national network of independent retailers. Uko created, designed and delivered the “Drop and Go” service now used by more than 100,000 customers. Prior to working for The Post Office, Uko held senior sales and management roles in the financial sector and has a degree in Accounting and Economics.
“What has really struck me about CHS Healthcare is the evident pride staff have in the company and drive everyone shares for the highest standards. From my experience with The Post Office, I recognise the critical importance of relationships as the foundation for success: relationships with the patients and families who use our services, relationships with the many NHS services we support and relationships with the teams I manage across the country. With the NHS facing unprecedented pressure, I see supporting and building these relationships as my leading priority.”
Head of HR
Head of HR
Nav joined CHS Healthcare in February 2020 as Head of HR and, is responsible for developing and leading the HR strategy. In this newly created role, Nav is setting the standard for leadership, talent and engagement practices at CHS Healthcare, to shape a culture where people perform at their very best, as well as succeed both personally and professionally.
Having held a number of senior HR roles across a variety of industries including food retail and manufacturing, Nav has a wealth of experience in HR and talent development. In her most recent role at McCain Foods (GB), she successfully led the pilot project for the development and introduction of self-managed, high performing work teams within food production plants, both in the UK and overseas. Her work was instrumental in the global launch of self-managed teams.
Recognised for her innovative ways to respond to business challenges, Nav is driven by a strong belief that a healthy company culture, where individuals are valued for their contribution, is central to the achievement of overall strategic objectives. She holds a number of qualifications, including a degree in Human Resources Management.
Mark Price joined CHS Healthcare in March 2020 as our Financial Controller. He joined CHS Healthcare having trained at KPMG and has previously worked at a FTSE 250 Plc and a PE backed company. Mark is responsible for all aspects of finance within CHS Healthcare including leading and developing the finance team to support the growth of the business.
Mark’s experience covers all aspects of accounting and tax. His time assisting with an acquisition integration within a shared service centre has provided invaluable experience in understanding the intricacies of the main finance functions – accounts payable, accounts receivable, banking, credit control and payroll. He is a member of the Institute of Chartered Accountants of England and Wales (ICAEW).
“My experience and varied background allow me to ensure that the finance function operates in a controlled and efficient manner whilst being responsive to the needs of the business. CHS Healthcare is a dynamic business with a clear growth strategy which helps to ensure that the finance function is an exciting and innovative place to work.”
Diversity & Inclusion
CHS Healthcare has a culture that respects and celebrates differences between individuals. We recognise that multiple perspectives and experiences drive higher performing teams and allows individuals to reach their full potential. It also allows us to better understand and empathise with the patients, families and clients that we serve.
We are totally committed to inclusivity across all areas of our organisation and in the communities we support. It is important to all of us that we continually embed our ethos for ensuring inclusivity into all elements of the company and services delivered across the business. No person, and certainly no member of our staff, should be subjected to racism or discrimination in any form. We will not tolerate or overlook it.