Continuing healthcare:

Data management and control

BroadCare software platform for continuing healthcare

BroadCare is a software platform specifically designed for organisations managing NHS-funded continuing healthcare. It is being used extensively by Integrated Care Boards (ICBs) and Commissioning Support Units (CSUs) across the country, primarily to manage patients, care and payments associated with continuing healthcare and a wide array of care categories including mental health and children’s continuing care.

Easy to use

BroadCare makes data collection, storage and retrieval quick and easy, even for users with minimal IT experience. The software incorporates more than 50 standard reports and a fully customisable reporting tool, supporting NHS England and NHS Wales mandatory reporting requirements. The system provides full case management functionality including actions, documentation and finance from payment schedules to care package reconciliation.

Delivers savings

The system delivers efficiency and cost savings, bringing together data from different locations, systems and formats to create a coherent view. Typically, through this, savings of up to ten per cent of the continuing healthcare budget are achieved.

Spine integration

The system is fully integrated with the NHSE Spine which means, when creating a patient record on the system, the user only needs to enter NHS number and a date of birth and that will correspond to the information about that patient which already exists on the Spine (for example, the name of their GP and all relevant health records). This allows for the rapid and accurate recording of information at record creation within BroadCare. On a weekly basis, all data is checked against the Spine, so any deaths, for example, will automatically be recorded. In the event of a death, the package of care will be immediately closed, and any over-payment recouped on the next payment schedule. This can save two to three working days per month and a significant reduction in over-payments.

Work flow through the system

All patient data is recorded, tracked and audited at every stage from referral through to assessment and review, allowing comprehensive monitoring and reporting. Key chronological points are monitored, including 28-day breach, three-month and 12-month reviews, making sure departments keep on top of their recurrent demands, as well as incorporating all new referrals. BroadCare incorporates comprehensive provider management which can be used for full contractual, financial and quality monitoring of all provider contracts. All provider data is routinely updated for the Care Quality Commission database.

Fully web-enabled

BroadCare is fully web-enabled, hosting all data on a compliant and secure NHS N3 environment within the UK. This provides safe, fully backed-up and mirrored data storage facilities for patient data, e-files, scanned paper files and all legacy needs.

The Funded Care Report

This is a user interface that pulls key information direct from the system that deals with specific NHSE criteria and indicators. Producing the report will automatically fill in the report that needs to be sent to NHSE. This is a fully automated process, which saves a very significant amount of time and equally, provides complete data assurance.

User support

We provide an in-house support service ensuring that during office hours users can always access expert system advice and guidance. Customer support will provide regular data health checks and reports on all support tickets raised, providing valuable data on how teams are using the system to identify any gaps in their training needs. Every three months, we have service user forums which provide a valued opportunity to share knowledge and consider new functionality and demands.

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