January 22, 2020

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“I love my job. I know I’m helping people every day.”

People at CHS Healthcare know that they make a difference – every day. At CHS Healthcare we employ over 280 people as advisors, assessors, administrators, software project managers, regional coordinators, call centre support, and analysts to name just a few roles. One thing we all have in common is a commitment to making sure that patients and their families have all the help they need when making decisions about care while supporting the health and care system to be more efficient.

Many of our people work alongside NHS and local authority colleagues on site liaising day to day with discharge teams, clinical staff and local care homes. Our advisors take families on visits to care homes in the weekend and after hours helping them through the process of choosing a home.

Most often families are navigating the care system for the first time and this can be very stressful. Our help and support can help them feel more confident making decisions about where their mum or dad, aunt or uncle is going to live. Being able to listen and get to grips with what is important for them, do research on their behalf and answer all their questions makes this stressful time more straight-forward and much less scary.

Some of the people we’ve helped have said:

‘’Paula from CHS was like an angel, she actually listened to me and understood what we were going through.

 I don’t know what I would have done without her. It was quite daunting and very stressful, as I knew there was no one else to help Catherine and I wouldn’t have left her.”- Kate Harrison

 “The team were just amazing. They did all of the background work for me, which was great as I didn’t really know what to do, as I’d never had to deal with anything like this before.” – Mary Nicoll

The health and care system is under immense pressure with hospitals at capacity throughout the year. Making sure older people don’t spend time in hospital, when they are fit to leave, means that beds are available for those who need them. This helps maintain the flow through from admission, to treatment, and then to discharge. Supporting discharge teams in hospitals on behalf of the NHS and local authorities requires us to be responsive, knowledgeable and focussed.

What our customers say about us:

“It is difficult to get across just how fabulous the group of people from CHS are. They always go above and beyond.

 “They are in the thick of a very complex situation, which would be immeasurably harder without them.

 “They have a massive task to undertake and great at trouble shooting. It’s hard to say how grateful we are to the team.”

Mel Asbury

 “They are always contactable, very responsive and provide us with regular updates on their progress. This level of communication is essential for us, as it means we have an understanding of what is going on.

 “They are lightning fast at finding care packages and care home placements. This is important as it means people receive the care they need as soon as possible and frees up hospital beds for people who need them.” Colin Shaw

 We’re really proud of the work we do. If you want to find out more about working at CHS, read what Claire, Lucy and Leah say and check out the roles we have available here.

As originally seen on LinkedIn

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