Continuing healthcare:

Operational delivery

Operational delivery

We provide a substantial number of operational services, including full, end-to-end Continuing Healthcare services, large-scale operations and bespoke projects. Our offer encompasses:

  • The management and assessment of new applications for NHS Continuing Healthcare and Funded Nursing Care
  • Complex case management
  • Reviews of existing patients, all funder types (including section 117)
  • Retrospective reviews considering previously unassessed periods of care (PuPOC) and under New Periods (post April 1, 2013)
  • Appeals, disputes and complaints, including our work in stakeholder dispute resolution management
  • Procurement and brokerage of care
  • Direct support for people with Personal Health Budgets

We have provided these operational services for many years, including the delivery of challenging projects managing thousands of retrospective applications for CHC funding. We met every deadline while achieving the highest levels of quality assurance. We have refined and tested every part of the workstream, ensuring the right skills are applied at the right part of each process. We are very good at process stream-lining.

We support ICBs to meet the Assurance Framework requirements: these measures form part of the Quality National Premium data sets required by NHS England.

Data management and control

Strong systems of data management and control are essential in continuing healthcare, otherwise spend will be uncontrolled, visibility of patients and processes poor.

We have a long track record in this field, commencing the development of software for continuing healthcare management in 2002. Ever since, we have continuously refined and improved software platforms to meet the needs of our NHS users; their growing requirements for reporting, auditing and compliance.

We provide two high quality and well-regarded products: Caretrack and BroadCare. Both are widely commissioned by clinical commissioning groups across the country and supported by their own in-house support teams, directly available at all times during office hours to provide help and guidance. Users of both BroadCare and Caretrack attend regular forums to share experiences and discuss changing needs.

Both products benefit from sitting within a company which also has the largest independent division in continuing healthcare, delivering services, consultancy and education. More detailed information about BroadCare is available here and more information about Caretrack is available here.

Audit, consultancy and education

We regularly carry out consultancy and audit projects which require independent and/or specialist expertise. Our clinical services team includes senior nurses with notable expertise in Continuing Healthcare, learning disabilities, mental health (section 117 reviews) and children’s continuing care, including individuals in transition.

We understand the need for high quality delivery leading to Board level assurance in CHC. Specifically, we can provide:

  •  Evaluation and assurance of the procurement process
  •  Evaluation and assurance of decision-making processes in CHC and complex care
  •  Evaluation and assurance of contractual compliance

Because we are one of the largest independent specialists in CHC and complex care, we can disseminate best practice from one area to another and in, for example, policy writing for your ICB.
We have developed our workforce to meet the evolving demands of both Continuing Healthcare and aligned services, for example, our Best Interests Assessor team and our Learning from Deaths Review Team.

CHC Educational Module

Our NHS CHC Two Day educational module has been attended by hundreds of NHS and social services professionals, together with our own staff, providing comprehensive training, bringing together people working in different interfaces of the health and social care sector. We are one of a very small number of services receiving third year student nurses for bespoke CHC placements (working with Wolverhampton and Oxford Brookes Universities).

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