News

Hospital Discharge

December 12, 2017

Outstanding contribution to the care system – award for our service as part of hospital discharge team

Tina Snowdon, CHS Healthcare Business Manager (south-east), said: “We are so proud of our team in Norfolk – they are a close knit, brilliantly optimistic and positive team who have done a great job from day one.

CHS Healthcare is part of the discharge team at the Norfolk and Norwich University Hospital Trust which has just been awarded for making an ‘Outstanding contribution to the Norfolk Care System’.

The work of the Integrated Discharge Team (IDT) was acknowledged in a staff awards ceremony highlighting outstanding achievements and efforts.

We started working at the Norfolk and Norwich University Hospital in April 2017. Initially, the team was commissioned to work with 20 families of self-funding patients each month, supporting them to choose a care home or arrange a package of care in their own home.

The service quickly embedded and worked so well it was extended to include continuing healthcare patients in a discharge to assess pathway (pathway 3). The total number of all patients and families supported rose to 40 per month.

Discharge to assess is acknowledged as best practice for discharge management, working on the principle that assessments should take place in a non-acute setting, ensuring the patient is a care setting that best meets their needs.

Both areas of work reduce delays to hospital discharge and improve patient flow, as well as enhancing the patient experience by providing much needed advice and support.

Tina Snowdon, CHS Healthcare Business Manager (south-east), said: “We are so proud of our team in Norfolk – they are a close knit, brilliantly optimistic and positive team who have done a great job from day one.

“We are also deeply appreciative of the support we have received from the Norfolk and Norwich University Hospital. From the start, we received fantastic support from the Trust in terms of communicating what we do and in terms of the wards making referrals to us.

“This partnership between ourselves and the hospital is at the heart of this success; as part of the IDT, it is really rewarding to know we are making an outstanding contribution to the health system and making a tangible difference for the patients and families using our service.”

In total, thirty-one individuals and 13 teams from the Norfolk and Norwich University Hospital and Cromer and District Hospital received awards at a ceremony on October 20.

Patients and colleagues have been able to nominate employees in 14 award categories, such as leadership, clinical teaching, patient care, research and lifetime achievement.