Our People

Executive Team

Dr Richard Newland

Chief Executive

Dr Richard Newland

Chief Executive

Dr Richard Newland studied medicine at Cambridge University and completed his medical training at St Mary’s Hospital, London. During his early career as a GP, Dr Newland recognised there was a lack of information and support for families who needed to choose long term care. To address this gap, Dr Newland established Carehome Selection in 1995, a wholly new service providing free advice to people choosing nursing and care homes.

The value of this service was acknowledged by the NHS, with many hospitals commissioning Carehome Selection to support patients moving from hospital into care homes, reducing delays to discharge. The company rapidly grew, providing many other services such as the Caretrack database and discharge to assess and the company name was changed to CHS Healthcare, to recognise the wider range of roles undertaken.

Dr Newland continues to serve as chief executive for CHS Healthcare, which now employs more than 300 people across England, providing services for more than 70 hospitals and clinical commissioning groups. Dr Newland is the main contact for senior NHS managers, regularly meeting them to discuss priorities, establish new schemes and review the performance of existing services.

“In common with many of the managers I speak to, my background is clinical, working in both hospital and general practice medicine, but I am now wholly focused on service management. As a company, we understand the priorities and recognise the problems – we have been working with the NHS for twenty years. We are uniquely placed to rapidly respond to commissioner needs and can prove impactful results, reducing delays to discharge and getting patients into appropriate services far more quickly.”

James Maxwell

Chief Operating Officer

James Maxwell

Chief Operating Officer

James Maxwell is our Chief Operating Officer (COO), having moved from KPMG to CHS Healthcare in February 2018. As COO, James is responsible for the strategic development of the company. James led on the acquisition of BroadCare software for continuing healthcare information in November 2018, which means we now provide the platform in this field for approximately 70 per cent of the NHS. James has also overseen the sustained growth and development of our hospital discharge services across the country.

At KPMG, James specialised in the healthcare sector, undertaking a wide range of strategic advisory work. After successfully leading Healthcare for Corporate Finance Midlands, James was appointed as the Healthcare Sector Lead for KPMG Midlands, co-ordinating all healthcare services across the Birmingham, Nottingham and Leicester offices. He is a Member of the Institute of Chartered Accountants England and Wales (ICAEW)

“A substantial part of my work at KPMG was strategic advisory reviews within the healthcare sector and this transfers very well to my role at CHS Healthcare. What appealed to me about CHS Healthcare was the dynamic nature of the company; its ability to rapidly respond to the challenges of the health and care sector, to develop new services and to continue to grow.  This culminates in making it an exciting and rewarding environment to work in.”

David Mitchell

Finance Director

David Mitchell

Finance Director

David Mitchell joined CHS Healthcare in 2009. David oversees the contracts CHS Healthcare has with NHS commissioners throughout the country, ensuring objectives are met and high service levels maintained. David oversees all financial and commercial matters for CHS Healthcare.

David graduated in Business Economics from the University of Liverpool and secured a graduate accountancy position in a global retail company.  David qualified as an accountant in 2001 and gained key positions in private sector companies, responsible for cost control and growth. His previous position before CHS Healthcare was head of finance for a company with a turnover of £25 million per annum.

“My background is in the private sector where my effectiveness was very clearly measured in terms of delivering savings and growing sales. I was attracted to CHS Healthcare as a dynamic and highly efficient company which works entirely within the public sector, understanding the changing needs of the NHS and responding to that.”

Jayne Skeates

Operations Manager

Jayne Skeates

Operations Manager

CHS Healthcare Operations Manager Jayne Skeates is solicitor with 30 years of experience in the legal profession, including senior leadership roles at a national level. As Operations Manager for CHS, Jayne is responsible for governance, training and management of the company, which has more than 300 employees and specialists, located in services including the south coast of England up to Durham in the north-east. Jayne is based in the company head office in Sutton Coldfield, where CHS was first established 20 years ago, but her role is focused on supporting and developing all staff, working across all locations within a wide range of different services.

Jayne has worked in private practice and local authority legal departments with the majority of her career spent as a Legal Adviser in several Magistrates’ Courts including at Birmingham, the largest court of its kind in the country. With several years in this challenging and varied role, Jayne was appointed to a national role for Her Majesty’s Courts Service, where she led the creation of a new legal career and competence structure for 2,000 Justices’ Clerks and Legal Advisers across the UK. Jayne then gained promotion to become Head of Legal and Judicial Services at the Ministry of Justice/Her Majesty’s Courts and Tribunals Service, where she served from 2008 to 2015. Jayne took a year out of employment to focus on caring responsibilities before being appointed as Operations Manager at CHS Healthcare in July 2016.

“I was keen to find a position in a credible company with strong core values and purpose, which offered a new experience after 30 years in the legal profession. I am delighted to join CHS Healthcare: the services they provide are much-needed and the commitment to quality was immediately clear. From my previous work, I recognise the challenges for a company like CHS which is growing rapidly, with teams in many different locations, where clear processes, training and governance are essential. So there is a great deal I can bring from judicial services to this new role.”

Art Calder

Head of Clinical Services

Art Calder

Head of Clinical Services

Art has been a registered mental health nurse for nearly 30 years and is Head of Clinical Services for CHS Healthcare. The main focus of his work is the management of support for Clinical Commissioning Groups (CCG) across a range of individualised commissioning services, including policy development, mentorship and direct delivery.

Art is recognised as one of the UK’s leading specialists in Continuing Healthcare, combining extensive work as a practitioner with senior management and strategic roles. He has been a member of the national consultation group via the NICE Appraisal Committee and acts as one the Royal College of Nursing’s National Advisors, most recently in 2012 representing the RCN at Kings Fund consultation (community service provision) on Older Persons’ Mental Health and wellbeing standards.

“I qualified as a mental health nurse in 1985 and chose to move into services for older patients, in posts within the community and hospitals. After also gaining experience in academic and research posts (as well as unique three year experience as practice development lead for an independent care group), I was offered the opportunity to shape and develop new services. I became the Continuing Health Care Manager for Central and Eastern Cheshire PCT in 2005, leading the local implementation and development of the National Framework for Continuing Healthcare.

My involvement with this agenda led to participation at regional and national consultation events (as well as aligned processes such as Sir Derek Wanless’ Long Term Care Review). I established a centralised processing centre for the management of CHC Claims on behalf of a large Commissioning Support Unit.

I remain first and foremost a practitioner focused on high quality healthcare for our patients. Equally I recognise, from experience, the priorities and pressures for managers and commissioners. This means I can establish and manage effective work streams that meet commissioner’s needs, in terms of timescales, diligence and quality assurance.”

Harry Bourton

Regional Manager for the Midlands and Caretrack Manager

Harry Bourton

Regional Manager for the Midlands and Caretrack Manager

Harry Bourton joined CHS Healthcare as Caretrack Operations Manager in April 2014. This newly created role reflects the extensive growth of Caretrack throughout the UK and our commitment to providing optimal support to all purchasers of the database.

With a previous management role in the logistics industry, Harry brings a wealth of experience in complex service delivery. Harry led a number of teams for UPS delivery in central London, which were recognised as being the most productive and providing best customer service across the whole of the capital. He has a BSc in Business Management from Cardiff University.

“My strength is in team leadership and aligning people together to achieve a common goal. This role really appealed to me – we have more than 1,000 Caretrack users in 23 different CCGs. We are here to support these different services, to meet their needs, quickly address challenges and continually develop functionality.”

Terry Peate

Regional Manager, North of England

Terry Peate

Regional Manager, North of England

Terry Peate brings a wealth of experience in senior roles within healthcare, encompassing GP out of hours services and mental health services. Terry joined CHS Healthcare in October 2016 to lead the growth of our services in the north of England, with established hospital discharge services in Cumbria, Lancashire and the north East. As Regional Manager for the north of England, Terry is the key contact for NHS partners, as well as having overall management responsibility for services across the region.

Terry played a leading role in the development of the Badger Group out-of-hours GP service, a highly respected provider in the West Midlands. After 11 years as Director of Operations for Badger, Terry moved to Newbridge House in 2010, a specialist inpatient service for children and adolescents with eating disorders. In his role as General Manager for Newbridge House, Terry oversaw the service develop into the second largest in the UK and one which has recently achieved a rare “outstanding” rating from the Care Quality Commission.

“In my work with a wide range of services, I take great pride in knowing each one is of a very high quality, making a positive impact on the individuals they support. I understand the many different components required to develop and maintain a high-quality service. I also have decades of experience of working with NHS commissioners, understanding the challenges they face and providing services which meet their priorities.”

Uko Umotong

Regional Sales and Operations Manager for the South of England

Uko Umotong

Regional Sales and Operations Manager for the South of England

Uko Umotong joined CHS Healthcare in June 2017, moving from a national position with The Post Office Ltd. Uko joins CHS executive team as Regional Sales and Operations Manager for the south of England, responsible for managing hospital discharge services throughout London, the south coast, west country and the home counties. Uko is the key contact for the NHS commissioners and partners we work with, with strong relationships, reporting and communication being the benchmark of all our services. He is also responsible for managing the skilled teams supporting hospital discharge, co-ordinating care to enable patients to return to their own home or into community based care. The teams consistently meet challenging key performance indicators, making a critical impact on reducing delays to discharge.

Before joining CHS Healthcare, Uko was National Business Development Manager at Post Office Ltd. This role encompassed managing key strategic relationships with national partners such as the Royal Mail and Bank of Ireland and equally, working with independent Post Office providers; the largest national network of independent retailers. Uko created, designed and delivered the “Drop and Go” service now used by more than 100,000 customers. Prior to working for The Post Office, Uko held senior sales and management roles in the financial sector and has a degree in Accounting and Economics.

“What has really struck me about CHS Healthcare is the evident pride staff have in the company and drive everyone shares for the highest standards. From my experience with The Post Office, I recognise the critical importance of relationships as the foundation for success: relationships with the patients and families who use our services, relationships with the many NHS services we support and relationships with the teams I manage across the country. With the NHS facing unprecedented pressure, I see supporting and building these relationships as my leading priority.”

Business Managers

Melissa Allin

Business Manager, South of England

Melissa Allin

Business Manager, South of England

Melissa Allin joined CHS Healthcare in 2013, leading the team at Southampton General Hospital. The highly valued team, working closely with social work and discharge services, supports on average 60 patients each month who need care co-ordination in order to leave hospital. Our services have since grown, being widely commissioned throughout the south coast region. In addition to Southampton, Melissa now manages hospital discharge services in Dorset, Bournemouth, Poole, Southampton, Portsmouth, Winchester, Basingstoke and surrounding areas.

Melissa trained at the internationally renowned IBM Global Sales School, achieving advanced qualifications. She also has a BTEC Higher National Certificate in Business. Melissa began her career with Housing 21, a large national not-for-profit provider of care services and housing for people aged 65 and above, working in roles as housing assistant and finance administrator. Melissa then spent ten years with IBM, in a variety of roles focusing on customer relationships and finance, reporting and sales.

“My role for CHS draws on the broad range of skills I’ve built up during my career. My knowledge of the care sector has certainly been valuable and equally important are the reporting, administration and process management skills that were critical at IBM. I am very proud of our teams and the strong reputation we have built up since the service began. Our relationships are key to this success – relationships with the hospital discharge bureau, social work team and all the organisations within the wider health and social care system in the city.”

Katharine Hulf

Business Manager, South West

Katharine Hulf

Business Manager, South West

Katharine Hulf joined CHS Healthcare in July 2014 as co-ordinator for a hospital discharge service in the south-west. Her responsibilities have since grown to encompass the management of a range of highly valued specialist services operating across the south-west region. Katharine leads an innovative discharge to assess service operating in Gloucester and Cheltenham. She is responsible for services providing essential support to people funding their own care and patients with Fast Track funding commissioned across Wiltshire and Berkshire. Katharine also project manages the CHS Healthcare team in Swindon, where an end-to-end continuing healthcare service is provided.

Katharine is a psychology graduate with a background in creative commerce, customer service and events management. After graduating, Katharine spent three years working for an independent jewellery wholesaler, including design, sales and managing client accounts. She then spent two years in Africa in safari camp management, before moving back to the UK and working in event management within five star hotels. Katharine joined CHS Healthcare in July 2014 to co-ordinate the Bristol service from its inception.

“The personalised, focused advice and support we provide is a much needed service. We would also acknowledge the great relationships the team have built with all our partners: the hospitals, the social care teams, care homes and agencies. We are the link between the different parts of the health and social care system and we depend on these positive relationships to make it all work best for each individual.”

Mandy Griezans

Business Manager, North West England

Mandy Griezans

Business Manager, North West England

Mandy Griezans leads teams providing essential hospital discharge support in services across Lancashire and Cumbria. Between them, the teams receive referrals for up to 200 patients each month who need to move from hospital to care homes. They ensure patients and families are fully supported throughout the process and all three teams consistently receive excellent feedback about the quality of service. They also work to key performance indicators of home being chosen within two days of referral and transfer to care home within three days of that choice being made.

Before becoming part of the Lancashire team at CHS Healthcare, Mandy spent the majority of her career in the Veterans’ Agency of the Ministry of Defence. She fulfilled a wide variety of roles, eventually becoming a senior manager responsible for the welfare of veterans with complex needs. Mandy worked directly with veterans and their families, supporting them in their transition to civilian life and reporting findings to Directors and the Chief Executive.

“I am really proud of all three teams and of the relationships we have with hospital staff and social workers. They recognise that we provide a high quality and much needed service and that what we do supports their aims and objectives. We have a reputation for working with strong ethical values and for having excellent reporting systems.”

“I joined CHS Healthcare in April 2012 to lead the team in central Lancashire. Before that, I was a senior manager at the Veterans’ Agency of the Ministry of Defence. I was responsible for the welfare of veterans with complex needs, working directly with veterans and their families, supporting them in their transition to civilian life. Like my current role, my work with the Veterans’ Agency required ethical working, close liaison with many different organisations and the satisfaction of knowing you are making a positive impact on people’s lives.”

Maria Knowles

Business Manager, North East England

Maria Knowles

Business Manager, North East England

Maria Knowles joined CHS Healthcare in December 2018 to play a leading role in our growing services across the north of England. As business manager for the north-east of England, Maria is responsible for managing hospital discharge teams in Yorkshire, Humberside and Teesside tasked with achieving challenging key performance indicators to support patient flow. Additionally, she is the key contact for stakeholders across the health and social care sector.

Maria commenced her career with a company providing waste management services to the NHS, becoming account manager with a £6 million customer contract base. She progressed to lead on the implementation of a new system for safe sharps disposal, encompassing a major scheme for the National Blood Service. During two decades in the waste management contractor sector, Maria held senior positions, responsible for safety standards and compliance, training hospital staff and maintaining the highest levels of customer service.

“I am a great believer in strong, positive relationships. The success of our hospital discharge services is founded on effective relationships between the different parts of the health and social care sector. I bring 20 years of experience in managing services contracting with NHS hospitals and services and independent hospitals.”

Donna Murray

Business Manager

Donna Murray

Business Manager

Donna Murray is CHS Healthcare Business Manager responsible for contracts and relationships with NHS hospitals across London and the south-east. Donna brings a wealth of senior experience in community healthcare to this role, encompassing a deep understanding of hospital discharge, complex homecare and the management of care services. Donna is the key contact for hospitals and clinical commissioning groups and is focused on developing services to meet their needs and to support the integration of health and social care.

Donna has senior management level experience of large scale care services. As registered manager of a Harrow based homecare provider, Donna led a team of 160 carers for 130 clients delivering 3,000 hours of care each week. She has also worked for a service providing continuing healthcare for adults and children with complex needs. In this role, Donna attended commissioner meetings, developed care packages and costs and was responsible for liaison with CCGs across the whole of London.

“I understand health and social care from every angle, having managed community providers (both large scale and complex) and worked very extensively with the NHS, social services and charities. I know, from experience, how critical integration is and that if we communicate and plan care effectively, we can achieve real improvements in the experience of patients and the way the whole system works together.”

Kate Tatton

Business Manager, Midlands (NHS commissioned services)

Kate Tatton

Business Manager, Midlands (NHS commissioned services)

Kate Tatton is a longstanding and highly experienced business manager, having worked for CHS Healthcare since 2006. After spending two years as an adviser, supporting families and co-ordinating care, Kate was promoted to co-ordinate the service in West Birmingham. Today, she manages a range of highly valued hospital discharge services, a large proportion of which have been commissioned for many years. Kate covers services across Birmingham, Dudley, Burton-on-Trent, Northampton and Kettering.

After graduating from university, Kate Tatton worked within the logistics industry for ten years, mainly in business development, but also customer services. Kate went on to successfully run her own retail business. She sold this business and joined Carehome Selection in 2006.

“During my career, I have been fortunate to work in different roles in varied industries but one common theme is working with people on a day-to-day basis and ensuring their experience is a positive one. As an adviser my role was to assist and support families at a very difficult and stressful time.  To know that I had contributed, albeit in a small way, to successful placements is very rewarding. We know how important this support is for families who are making such important decisions, often under great pressure and anxiety.”

Tina Snowdon

Business Manager, South East

Tina Snowdon

Business Manager, South East

Tina is Business Manager for the south-east, responsible for a range of services based in Norfolk and Kent. Services are focused on supporting hospital discharge by arranging packages of care at home and enabling families to choose a care home, depending on individual need. Tina is responsible for ensuring teams meet key performance indicators, reducing delays to discharge and maintaining best practice and high levels of service user satisfaction. She is also the key contact for all stakeholders: commissioners, hospital teams, social services and community care providers.

Tina joined CHS Healthcare in February 2015, bringing high level qualifications and experience in project management and customer service. She holds PRINCE 2 and AMP qualifications, recognised as the benchmarks for project management. Tina spent six years with GlaxoSmithKline as a contracts and liaison manager, before moving to Transport for London as customer interface manager for seven years. In this role, Tina was responsible for promoting collaboration between Network Rail and London Underground, developing steering groups to focus on customer experience and managing performance.

“I was delighted to take up this role with CHS Healthcare because I am able to apply all my project management and customer service skills in services where we really make a difference. The core principle, which underpins everything we do, is patient care first. We all take great pride in the work we do and have a strong team ethos, which is vital because there are certainly challenges and pressures. But we know that better care co-ordination is essential for the health and social care system and particularly for each individual patient.”

Julie Wainwright

Business Manager, West and East Midlands, care support and co-ordination

Julie Wainwright

Business Manager, West and East Midlands, care support and co-ordination

Julie leads our longest established care advice, support and co-ordination service, which is free for any individual and their family to use. This is the original service first established in 1995 when our company was founded by GP Dr Richard Newland, who recognised families lacked support and in finding and choosing care. Although many of our services are now NHS funded and operate according to the requirements of NHS commissioners, the original care support and co-ordination service continues to operate in the West and East Midlands and in London. Julie leads a dedicated Midlands team providing free care, support, information and care co-ordination. This may be help choosing a care home or arranging care in your own home including live-in care.

Julie joined CHS Healthcare in October 2014 as co-ordinator of the hospital discharge service commissioned by Burton Hospitals NHS Foundation Trust. The highly successful service received a visit from NHS Improvement in December 2016 to gather and share best practice. Before joining CHS, Julie’s background was in catering management, holding senior roles responsible for operations, training, performance and compliance, eventually managing more than 200 staff.

“I really enjoy working on this service, which is wholly shaped by the patients and families using the service. They don’t need to be referred; they choose us because we are a longstanding, trusted source of information, advice and support. The service has grown and developed to meet changing needs: increasingly, people are looking for care and support to enable them to stay at home. Because of 20 years of experience, we are well placed to meet the challenges, such as individuals with complex and high levels of needs, or people who are struggling to find care agencies to provide home care where they live.”

Clinical Services Team

Jacqueline Ralph

Client Account Manager for Caretrack and Clinical Services

Jacqueline Ralph

Client Account Manager for Caretrack and Clinical Services

Jacqueline Ralph is the Client Account Manager for CHS Healthcare, supporting commissioners of our Continuing Healthcare Management Database (Caretrack) and/or clinical services nationally.  The role demands a strong understanding of both the requirements of the commissioners and the service offerings within CHS Healthcare. Jacqueline spent her first three years at CHS within operational delivery of clinical services, overseeing large-scale projects to process retrospective claims for Continuing Healthcare (CHC) Funding, Funded Nursing Care (FNC)/CHC assessment and reviews across a number of Clinical Commissioning Groups, as well as supporting the transformation of 3 CCGs to an end to end Personalised Commissioning Service during her seconded role as a Business and Finance Manager.  

With over 20 years’ experience in both the public and private health sector, Jacqueline has notable skills in management, customer services and human resources. Jacqueline’s current role was created to give commissioners the highest levels of customer service, communication and ongoing support.

“The work we undertake within clinical services and with Caretrack is both complex and specialist. Quality assurance is essential. Having worked in operational delivery of continuing healthcare, I understand the process from the provider, patient and commissioner perspective.  This ensures that the support received by commissioners is of the highest level and geared towards improving data quality, Department of Health reporting and compliance to the NHS National framework for NHS continuing healthcare and NHS-funded nursing care.”

Jody Collier

Business Manager, Clinical Services

Jody Collier

Business Manager, Clinical Services

Jody joined CHS Healthcare in July 2015 to establish a new customer care and administration hub in Stoke-on-Trent. The team, known as Team Osprey, has been commissioned by Staffordshire and Lancashire Commissioning Support Unit (CSU) to manage a very large scale of retrospective continuing healthcare claims, numbering approximately 750 lodged with six different clinical commissioning groups.

Team Osprey provide the first and last parts of the ‘jigsaw’ in claims management: accepting the claim in, requesting and managing all the required information and avoiding delays. Information is then chronologically ordered and sent to the head office team of case managers to produce the Care Needs Portrayal document. At this part in the process, Team Osprey once again manage the case, communicating with families and solicitors, organising panels/ratifications and communicating the outcome of the claim to the family.

Jody is qualified at a high level in finance, audit and business administration. Before joining CHS Healthcare, Jody was a senior branch advisor for a major UK bank and a credit supervisor, supervising a team of 15 and underwriting large business credit applications. She is experienced in delivering key performance indicators, reviews and target setting.

“With Team Osprey, we are managing one of the largest caseloads of retrospective continuing healthcare claims in the country. We can do this because we understand the workflows, have the resource and expertise to manage a high volume of work. We are proud of our positive relationships with care homes, which means we can obtain care records and quickly gather all the evidence required for each claim.”

Michaela Houghton

Caretrack Systems Development Manager

Michaela Houghton

Caretrack Systems Development Manager

Michaela Houghton originally joined CHS Healthcare in October 2004 as an administrator. In 2007, with her IT and communication skills, Michaela was instrumental in the creation and development of Caretrack. Bringing her comprehensive understanding of Caretrack together with leadership skills, Michaela now manages the five-strong helpdesk team.

Michaela has a background in IT training, having previously worked for a company giving basic computer training to the unemployed. She then moved on to a training department of an employment agency as a training co-ordinator. In this role, Michaela arranged training sessions covering a range of skills including sales, telephone communication, organisation skills and computer training.

“I am very passionate about CHS Healthcare and Caretrack. It is really rewarding to work on a product like Caretrack from the start and then to be able to help users from across the UK to benefit from all its functions. It is a privilege to work for such a fast-growing and successful business.”