Our People

Executive Team

Dr Richard Newland

Chief Executive

Dr Richard Newland

Chief Executive

Dr Richard Newland studied medicine at Cambridge University and completed his medical training at St Mary’s Hospital, London. During his early career as a GP, Dr Newland recognised there was a lack of information and support for families who needed to choose long term care. To address this gap, Dr Newland established Carehome Selection in 1995, a wholly new service providing free advice to people choosing nursing and care homes.

The value of this service was acknowledged by the NHS, with many hospitals commissioning Carehome Selection to support patients moving from hospital into care homes, reducing delays to discharge. The company rapidly grew, providing many other services such as the Caretrack database and discharge to assess and the company name was changed to CHS Healthcare, to recognise the wider range of roles undertaken.

Dr Newland continues to serve as chief executive for CHS Healthcare, which now employs more than 300 people across England, providing services for more than 70 hospitals and clinical commissioning groups. Dr Newland is the main contact for senior NHS managers, regularly meeting them to discuss priorities, establish new schemes and review the performance of existing services.

“In common with many of the managers I speak to, my background is clinical, working in both hospital and general practice medicine, but I am now wholly focused on service management. As a company, we understand the priorities and recognise the problems – we have been working with the NHS for twenty years. We are uniquely placed to rapidly respond to commissioner needs and can prove impactful results, reducing delays to discharge and getting patients into appropriate services far more quickly.”

David Mitchell

Finance Director

David Mitchell

Finance Director

David Mitchell joined CHS Healthcare in 2009. David oversees the contracts CHS Healthcare has with NHS commissioners throughout the country, ensuring objectives are met and high service levels maintained. David oversees all financial and commercial matters for CHS Healthcare.

David graduated in Business Economics from the University of Liverpool and secured a graduate accountancy position in a global retail company.  David qualified as an accountant in 2001 and gained key positions in private sector companies, responsible for cost control and growth. His previous position before CHS Healthcare was head of finance for a company with a turnover of £25 million per annum.

“My background is in the private sector where my effectiveness was very clearly measured in terms of delivering savings and growing sales. I was attracted to CHS Healthcare as a dynamic and highly efficient company which works entirely within the public sector, understanding the changing needs of the NHS and responding to that.”

Jayne Skeates

Operations Manager

Jayne Skeates

Operations Manager

CHS Healthcare Operations Manager Jayne Skeates is solicitor with 30 years of experience in the legal profession, including senior leadership roles at a national level. As Operations Manager for CHS, Jayne is responsible for governance, training and management of the company, which has more than 300 employees and specialists, located in services including the south coast of England up to Durham in the north-east. Jayne is based in the company head office in Sutton Coldfield, where CHS was first established 20 years ago, but her role is focused on supporting and developing all staff, working across all locations within a wide range of different services.

Jayne has worked in private practice and local authority legal departments with the majority of her career spent as a Legal Adviser in several Magistrates’ Courts including at Birmingham, the largest court of its kind in the country. With several years in this challenging and varied role, Jayne was appointed to a national role for Her Majesty’s Courts Service, where she led the creation of a new legal career and competence structure for 2,000 Justices’ Clerks and Legal Advisers across the UK. Jayne then gained promotion to become Head of Legal and Judicial Services at the Ministry of Justice/Her Majesty’s Courts and Tribunals Service, where she served from 2008 to 2015. Jayne took a year out of employment to focus on caring responsibilities before being appointed as Operations Manager at CHS Healthcare in July 2016.

“I was keen to find a position in a credible company with strong core values and purpose, which offered a new experience after 30 years in the legal profession. I am delighted to join CHS Healthcare: the services they provide are much-needed and the commitment to quality was immediately clear. From my previous work, I recognise the challenges for a company like CHS which is growing rapidly, with teams in many different locations, where clear processes, training and governance are essential. So there is a great deal I can bring from judicial services to this new role.”

Art Calder

Head of Clinical Services

Art Calder

Head of Clinical Services

Art has been a registered mental health nurse for nearly 30 years and is Head of Clinical Services for CHS Healthcare. The main focus of his work is the management of support for Clinical Commissioning Groups (CCG) across a range of individualised commissioning services, including policy development, mentorship and direct delivery.

Art is recognised as one of the UK’s leading specialists in Continuing Healthcare, combining extensive work as a practitioner with senior management and strategic roles. He has been a member of the national consultation group via the NICE Appraisal Committee and acts as one the Royal College of Nursing’s National Advisors, most recently in 2012 representing the RCN at Kings Fund consultation (community service provision) on Older Persons’ Mental Health and wellbeing standards.

“I qualified as a mental health nurse in 1985 and chose to move into services for older patients, in posts within the community and hospitals. After also gaining experience in academic and research posts (as well as unique three year experience as practice development lead for an independent care group), I was offered the opportunity to shape and develop new services. I became the Continuing Health Care Manager for Central and Eastern Cheshire PCT in 2005, leading the local implementation and development of the National Framework for Continuing Healthcare.

My involvement with this agenda led to participation at regional and national consultation events (as well as aligned processes such as Sir Derek Wanless’ Long Term Care Review). I established a centralised processing centre for the management of CHC Claims on behalf of a large Commissioning Support Unit.

I remain first and foremost a practitioner focused on high quality healthcare for our patients. Equally I recognise, from experience, the priorities and pressures for managers and commissioners. This means I can establish and manage effective work streams that meet commissioner’s needs, in terms of timescales, diligence and quality assurance.”

Harry Bourton

Regional Manager for the Midlands and Caretrack Manager

Harry Bourton

Regional Manager for the Midlands and Caretrack Manager

Harry Bourton joined CHS Healthcare as Caretrack Operations Manager in April 2014. This newly created role reflects the extensive growth of Caretrack throughout the UK and our commitment to providing optimal support to all purchasers of the database.

With a previous management role in the logistics industry, Harry brings a wealth of experience in complex service delivery. Harry led a number of teams for UPS delivery in central London, which were recognised as being the most productive and providing best customer service across the whole of the capital. He has a BSc in Business Management from Cardiff University.

“My strength is in team leadership and aligning people together to achieve a common goal. This role really appealed to me – we have more than 1,000 Caretrack users in 23 different CCGs. We are here to support these different services, to meet their needs, quickly address challenges and continually develop functionality.”

Terry Peate

Regional Manager, North of England

Terry Peate

Regional Manager, North of England

Terry Peate brings a wealth of experience in senior roles within healthcare, encompassing GP out of hours services and mental health services. Terry joined CHS Healthcare in October 2016 to lead the growth of our services in the north of England, with established hospital discharge services in Cumbria, Lancashire and the north East. As Regional Manager for the north of England, Terry is the key contact for NHS partners, as well as having overall management responsibility for services across the region.

Terry played a leading role in the development of the Badger Group out-of-hours GP service, a highly respected provider in the West Midlands. After 11 years as Director of Operations for Badger, Terry moved to Newbridge House in 2010, a specialist inpatient service for children and adolescents with eating disorders. In his role as General Manager for Newbridge House, Terry oversaw the service develop into the second largest in the UK and one which has recently achieved a rare “outstanding” rating from the Care Quality Commission.

“In my work with a wide range of services, I take great pride in knowing each one is of a very high quality, making a positive impact on the individuals they support. I understand the many different components required to develop and maintain a high-quality service. I also have decades of experience of working with NHS commissioners, understanding the challenges they face and providing services which meet their priorities.”

Uko Umotong

Regional Sales and Operations Manager for the South of England

Uko Umotong

Regional Sales and Operations Manager for the South of England

Uko Umotong joined CHS Healthcare in June 2017, moving from a national position with The Post Office Ltd. Uko joins CHS executive team as Regional Sales and Operations Manager for the south of England, responsible for managing hospital discharge services throughout London, the south coast, west country and the home counties. Uko is the key contact for the NHS commissioners and partners we work with, with strong relationships, reporting and communication being the benchmark of all our services. He is also responsible for managing the skilled teams supporting hospital discharge, co-ordinating care to enable patients to return to their own home or into community based care. The teams consistently meet challenging key performance indicators, making a critical impact on reducing delays to discharge.

Before joining CHS Healthcare, Uko was National Business Development Manager at Post Office Ltd. This role encompassed managing key strategic relationships with national partners such as the Royal Mail and Bank of Ireland and equally, working with independent Post Office providers; the largest national network of independent retailers. Uko created, designed and delivered the “Drop and Go” service now used by more than 100,000 customers. Prior to working for The Post Office, Uko held senior sales and management roles in the financial sector and has a degree in Accounting and Economics.

“What has really struck me about CHS Healthcare is the evident pride staff have in the company and drive everyone shares for the highest standards. From my experience with The Post Office, I recognise the critical importance of relationships as the foundation for success: relationships with the patients and families who use our services, relationships with the many NHS services we support and relationships with the teams I manage across the country. With the NHS facing unprecedented pressure, I see supporting and building these relationships as my leading priority.”

Business Managers

Melissa Allin

Business Manager, South of England

Melissa Allin

Business Manager, South of England

Melissa Allin joined CHS Healthcare in 2013, leading the team at Southampton General Hospital. The highly valued team, working closely with social work and discharge services, supports on average 60 patients each month who need care co-ordination in order to leave hospital. Our services have since grown, being widely commissioned throughout the south coast region. In addition to Southampton, Melissa now manages hospital discharge services in Dorset, Bournemouth, Poole, Southampton, Portsmouth, Winchester, Basingstoke and surrounding areas.

Melissa trained at the internationally renowned IBM Global Sales School, achieving advanced qualifications. She also has a BTEC Higher National Certificate in Business. Melissa began her career with Housing 21, a large national not-for-profit provider of care services and housing for people aged 65 and above, working in roles as housing assistant and finance administrator. Melissa then spent ten years with IBM, in a variety of roles focusing on customer relationships and finance, reporting and sales.

“My role for CHS draws on the broad range of skills I’ve built up during my career. My knowledge of the care sector has certainly been valuable and equally important are the reporting, administration and process management skills that were critical at IBM. I am very proud of our teams and the strong reputation we have built up since the service began. Our relationships are key to this success – relationships with the hospital discharge bureau, social work team and all the organisations within the wider health and social care system in the city.”

Katharine Hulf

Business Manager, South West

Katharine Hulf

Business Manager, South West

Katharine Hulf joined CHS Healthcare in July 2014 as co-ordinator for a hospital discharge service in the south-west. Her responsibilities have since grown to encompass the management of a range of highly valued specialist services operating across the south-west region. Katharine leads an innovative discharge to assess service operating in Gloucester and Cheltenham. She is responsible for services providing essential support to people funding their own care and patients with Fast Track funding commissioned across Wiltshire and Berkshire. Katharine also project manages the CHS Healthcare team in Swindon, where an end-to-end continuing healthcare service is provided.

Katharine is a psychology graduate with a background in creative commerce, customer service and events management. After graduating, Katharine spent three years working for an independent jewellery wholesaler, including design, sales and managing client accounts. She then spent two years in Africa in safari camp management, before moving back to the UK and working in event management within five star hotels. Katharine joined CHS Healthcare in July 2014 to co-ordinate the Bristol service from its inception.

“The personalised, focused advice and support we provide is a much needed service. We would also acknowledge the great relationships the team have built with all our partners: the hospitals, the social care teams, care homes and agencies. We are the link between the different parts of the health and social care system and we depend on these positive relationships to make it all work best for each individual.”

Mandy Griezans

Business Manager, North of England

Mandy Griezans

Business Manager, North of England

Mandy Griezans leads teams providing essential hospital discharge support in East Lancashire, Morecambe Bay and South Tees. Between them, the teams receive referrals for up to 200 patients each month who need to move from hospital to care homes. They ensure patients and families are fully supported throughout the process and all three teams consistently receive excellent feedback about the quality of service. They also work to key performance indicators of home being chosen within two days of referral and transfer to care home within three days of that choice being made.

Before becoming part of the Lancashire team at CHS Healthcare, Mandy spent the majority of her career in the Veterans’ Agency of the Ministry of Defence. She fulfilled a wide variety of roles, eventually becoming a senior manager responsible for the welfare of veterans with complex needs. Mandy worked directly with veterans and their families, supporting them in their transition to civilian life and reporting findings to Directors and the Chief Executive.

“I am really proud of all three teams and of the relationships we have with hospital staff and social workers. They recognise that we provide a high quality and much needed service and that what we do supports their aims and objectives. We have a reputation for working with strong ethical values and for having excellent reporting systems.”

“I joined CHS Healthcare in April 2012 to lead the team in central Lancashire. Before that, I was a senior manager at the Veterans’ Agency of the Ministry of Defence. I was responsible for the welfare of veterans with complex needs, working directly with veterans and their families, supporting them in their transition to civilian life. Like my current role, my work with the Veterans’ Agency required ethical working, close liaison with many different organisations and the satisfaction of knowing you are making a positive impact on people’s lives.”

Donna Murray

Business Manager

Donna Murray

Business Manager

Donna Murray is CHS Healthcare Business Manager responsible for contracts and relationships with NHS hospitals across London and the south-east. Donna brings a wealth of senior experience in community healthcare to this role, encompassing a deep understanding of hospital discharge, complex homecare and the management of care services. Donna is the key contact for hospitals and clinical commissioning groups and is focused on developing services to meet their needs and to support the integration of health and social care.

Donna has senior management level experience of large scale care services. As registered manager of a Harrow based homecare provider, Donna led a team of 160 carers for 130 clients delivering 3,000 hours of care each week. She has also worked for a service providing continuing healthcare for adults and children with complex needs. In this role, Donna attended commissioner meetings, developed care packages and costs and was responsible for liaison with CCGs across the whole of London.

“I understand health and social care from every angle, having managed community providers (both large scale and complex) and worked very extensively with the NHS, social services and charities. I know, from experience, how critical integration is and that if we communicate and plan care effectively, we can achieve real improvements in the experience of patients and the way the whole system works together.”

Kate Tatton

Business Manager, Midlands (NHS commissioned services)

Kate Tatton

Business Manager, Midlands (NHS commissioned services)

Kate Tatton is a longstanding and highly experienced business manager, having worked for CHS Healthcare since 2006. After spending two years as an adviser, supporting families and co-ordinating care, Kate was promoted to co-ordinate the service in West Birmingham. Today, she manages a range of highly valued hospital discharge services, a large proportion of which have been commissioned for many years. Kate covers services across Birmingham, Dudley, Burton-on-Trent, Northampton and Kettering.

After graduating from university, Kate Tatton worked within the logistics industry for ten years, mainly in business development, but also customer services. Kate went on to successfully run her own retail business. She sold this business and joined Carehome Selection in 2006.

“During my career, I have been fortunate to work in different roles in varied industries but one common theme is working with people on a day-to-day basis and ensuring their experience is a positive one. As an adviser my role was to assist and support families at a very difficult and stressful time.  To know that I had contributed, albeit in a small way, to successful placements is very rewarding. We know how important this support is for families who are making such important decisions, often under great pressure and anxiety.”

Tina Snowdon

Business Manager, South East

Tina Snowdon

Business Manager, South East

Tina is Business Manager for the south-east, responsible for a range of services based in Norfolk and Kent. Services are focused on supporting hospital discharge by arranging packages of care at home and enabling families to choose a care home, depending on individual need. Tina is responsible for ensuring teams meet key performance indicators, reducing delays to discharge and maintaining best practice and high levels of service user satisfaction. She is also the key contact for all stakeholders: commissioners, hospital teams, social services and community care providers.

Tina joined CHS Healthcare in February 2015, bringing high level qualifications and experience in project management and customer service. She holds PRINCE 2 and AMP qualifications, recognised as the benchmarks for project management. Tina spent six years with GlaxoSmithKline as a contracts and liaison manager, before moving to Transport for London as customer interface manager for seven years. In this role, Tina was responsible for promoting collaboration between Network Rail and London Underground, developing steering groups to focus on customer experience and managing performance.

“I was delighted to take up this role with CHS Healthcare because I am able to apply all my project management and customer service skills in services where we really make a difference. The core principle, which underpins everything we do, is patient care first. We all take great pride in the work we do and have a strong team ethos, which is vital because there are certainly challenges and pressures. But we know that better care co-ordination is essential for the health and social care system and particularly for each individual patient.”

Julie Wainwright

Business Manager, West and East Midlands, care support and co-ordination

Julie Wainwright

Business Manager, West and East Midlands, care support and co-ordination

Julie leads our longest established care advice, support and co-ordination service, which is free for any individual and their family to use. This is the original service first established in 1995 when our company was founded by GP Dr Richard Newland, who recognised families lacked support and in finding and choosing care. Although many of our services are now NHS funded and operate according to the requirements of NHS commissioners, the original care support and co-ordination service continues to operate in the West and East Midlands and in London. Julie leads a dedicated Midlands team providing free care, support, information and care co-ordination. This may be help choosing a care home or arranging care in your own home including live-in care.

Julie joined CHS Healthcare in October 2014 as co-ordinator of the hospital discharge service commissioned by Burton Hospitals NHS Foundation Trust. The highly successful service received a visit from NHS Improvement in December 2016 to gather and share best practice. Before joining CHS, Julie’s background was in catering management, holding senior roles responsible for operations, training, performance and compliance, eventually managing more than 200 staff.

“I really enjoy working on this service, which is wholly shaped by the patients and families using the service. They don’t need to be referred; they choose us because we are a longstanding, trusted source of information, advice and support. The service has grown and developed to meet changing needs: increasingly, people are looking for care and support to enable them to stay at home. Because of 20 years of experience, we are well placed to meet the challenges, such as individuals with complex and high levels of needs, or people who are struggling to find care agencies to provide home care where they live.”

Continuing Healthcare Team

Susan Hall

Team Manager

Susan Hall

Team Manager

Susan Hall is an experienced physiotherapist and a team manager of the clinical services team.  Susan qualified as a physiotherapist in 2005 and began to work within a range of specialist areas, including musculoskeletal, elderly care, respiratory and neurology. She worked in a variety of settings including inpatient, outpatient and community services and spent three years working as a senior therapist within intermediate care. Susan then moved into a new role within the area of disability assessment, completing face-to-face and paper-based assessments of individuals with many different physical and mental health conditions. She then progressed as a team manager, overseeing 18 healthcare professionals undertaking disability assessment work.

“Through my work as both a physiotherapist within NHS services, then subsequently within disability assessment, I was able to bring very relevant skills and experience to this role for CHS Healthcare. I enjoy working with people from all backgrounds and communicating with everyone effectively, so they can convey information freely and we fully explain the assessment process.”

Jacqueline Ralph

Clinical Project Manager

Jacqueline Ralph

Clinical Project Manager

Jacqueline Ralph is clinical project manager for the large and highly skilled clinical services team. The team manage and process claims for continuing healthcare and funded nursing care on behalf of clinical commissioning groups across the country. At any one time, the team is processing more than 1,000 individual claims (both live and retrospective) and has succeeded in meeting every one of their contract milestones. Jacqueline liaises with commissioners throughout each contract and project manages every tranche of work from initial discussions and commencement through every stage to completion.

Jacqueline brings 17 years of experience in senior roles focused on public health and well- being, working in the NHS, private, community and voluntary sectors. Her career began as a health and well-being manager for a community service, followed by a post leading the smoking cessation service for a primary care group. Jacqueline then moved into a regional NHS role, leading a team providing smoking cessation in a variety of settings including prisons and mental health. In 2011, she took up a new post with a private provider of services to the NHS, managing a team of 34 staff in smoking cessation services. During this time, Jaqueline gained Human Resources Practice qualification and moved into an operational management role. She took up a role with a specialist company providing human resource consultancy support to the NHS, before joining CHS Healthcare in November 2015.

“For 17 years, my career has been focused on health and well-being, delivering services within all sectors: NHS, private, voluntary and community. What I liked and immediately recognised at CHS was a very positive ‘can do’ ethos, supported by rigorous process flow and mapping. I’m really pleased to be working with a really motivated group of people who bring a broad range of skills to the work we do.”

Hannah Sweeny

Senior Case Manager

Hannah Sweeny

Senior Case Manager

Hannah qualified as a nurse in 2007 and took up a post in the Accident and Emergency Department of Burton Hospital. Working in this busy and challenging environment for more than five years, she developed a strong knowledge of most aspects of nursing and became the stroke link nurse for the emergency department. In 2013, Hannah moved to a new role as disability assessor specialising in escalations and terminal illness. This skilled and complex role involved speaking directly with a senior clinician to provide robust clinical advice on likely functional impact of conditions following review of the essential evidence.

“Working in A&E and on complex disability claims requires calm, level-headed thinking and I apply these same principles to continuing healthcare assessments. This work requires strong interpersonal skills and empathy, combined with the ability to gather evidence in a consistent, methodical way. Like my work with clients who had terminal illness, great sensitivity and ethical working are essential.”

Sarah West

Co-ordinator, Clinical Services Team

Sarah West

Co-ordinator, Clinical Services Team

Sarah West is responsible for co-ordinating the work flow of the highly skilled clinical services team, liaising with commissioning services and ensuring deadlines are met. Before taking up this role with CHS Healthcare, Sarah was Quality Manager for Age Concern for ten years. At Age Concern, she carried out regular audits of all services across the organisation, investigations into adverse incidents, was responsible for implementing and maintaining accreditations and reporting to the Board of Trustees. Sarah is qualified in environmental health to degree level and worked in food standards and safety before moving into healthcare.

“Through the experience I gained at Age Concern, I have broad skills and understanding of healthcare for older people and a personal commitment to continually reviewing and driving up standards. This role with CHS Healthcare requires a high level of organisation and attention to detail and in that respect, my background in environmental health is extremely valuable.”

Jody Collier

Leader of Team Osprey, continuing healthcare customer care and administration hub, Stoke-on-Trent

Jody Collier

Leader of Team Osprey, continuing healthcare customer care and administration hub, Stoke-on-Trent

Jody joined CHS Healthcare in July 2015 to establish a new customer care and administration hub in Stoke-on-Trent. The team, known as Team Osprey, has been commissioned by Staffordshire and Lancashire Commissioning Support Unit (CSU) to manage a very large scale of retrospective continuing healthcare claims, numbering approximately 750 lodged with six different clinical commissioning groups.

Team Osprey provide the first and last parts of the ‘jigsaw’ in claims management: accepting the claim in, requesting and managing all the required information and avoiding delays. Information is then chronologically ordered and sent to the head office team of case managers to produce the Care Needs Portrayal document. At this part in the process, Team Osprey once again manage the case, communicating with families and solicitors, organising panels/ratifications and communicating the outcome of the claim to the family.

Jody is qualified at a high level in finance, audit and business administration. Before joining CHS Healthcare, Jody was a senior branch advisor for a major UK bank and a credit supervisor, supervising a team of 15 and underwriting large business credit applications. She is experienced in delivering key performance indicators, reviews and target setting.

“With Team Osprey, we are managing one of the largest caseloads of retrospective continuing healthcare claims in the country. We can do this because we understand the workflows, have the resource and expertise to manage a high volume of work. We are proud of our positive relationships with care homes, which means we can obtain care records and quickly gather all the evidence required for each claim.”

Helen Cooper

Clinical Adviser, Team Osprey

Helen Cooper

Clinical Adviser, Team Osprey

Helen Cooper is the clinical manager for Team Osprey, the established and very well regarded service based in Stoke, Staffordshire. The team have managed and completed more than 1,000 cases of retrospective reviews of eligibility for continuing healthcare funding on behalf of six clinical commissioning groups; one of the largest single commissioned caseloads in the country. Every deadline within the project was met. The team continue to provide services in both continuing healthcare support and funded nursing care reviews.

Helen spent many years in senior NHS management roles, with a focus on continuing healthcare and funded nursing care. For 12 years, Helen was Lead Nurse for Stockport Primary Care Trust (latterly Clinical Commissioning Group), where she was responsible for managing a team of nurse assessors implementing the continuing healthcare framework. As well as managing the team and all processes, Helen reviewed the most complex cases and oversaw the appeals process, including representing the PCT/CCG at Independent Review Panel.

“Throughout my years in the continuing healthcare field, I have championed strong involvement of both family or legal representation fully in the process. I have also promoted multidisciplinary working across all professional groups and take pride in building highly skilled teams for this very specialised area where knowledge of both healthcare and legal processes is essential.”

Michaela Houghton

Caretrack Systems Development Manager

Michaela Houghton

Caretrack Systems Development Manager

Michaela Houghton originally joined CHS Healthcare in October 2004 as an administrator. In 2007, with her IT and communication skills, Michaela was instrumental in the creation and development of Caretrack. Bringing her comprehensive understanding of Caretrack together with leadership skills, Michaela now manages the five-strong helpdesk team.

Michaela has a background in IT training, having previously worked for a company giving basic computer training to the unemployed. She then moved on to a training department of an employment agency as a training co-ordinator. In this role, Michaela arranged training sessions covering a range of skills including sales, telephone communication, organisation skills and computer training.

“I am very passionate about CHS Healthcare and Caretrack. It is really rewarding to work on a product like Caretrack from the start and then to be able to help users from across the UK to benefit from all its functions. It is a privilege to work for such a fast-growing and successful business.”