News

Continuing Healthcare

December 6, 2016

Family Support Work Is Commissioned In Nine New Hospitals

We are pleased to launch a range of new family support for hospital discharge services spanning the south coast to the north of England.

We are providing new services in nine different hospitals, focusing on helping families to make care choices, together with care co-ordination work.

“With the NHS under enormous financial pressure, together with the impact of winter, we are pleased to be able to provide this additional support,” commented Dr Richard Newland, chief executive of CHS Healthcare.

During the past month, we have been commissioned to launch new family support services in nine hospitals, in addition to our existing schemes. This means CHS is now working in 35 hospitals across the country.

“Our hospital discharge services are well known, proven and highly regarded. This credibility is reflected in the very significant increase in demand for our support that we have recently seen.”
Family support for hospital discharge is a service CHS has been providing in the NHS for 20 years. It is for patients and their families when the patient needs care and support in order to leave hospital, such as finding and choosing a care home. Our advisers work flexibly, including evenings and weekends, meeting families, helping them to match their preferences with care availability and supporting them with all the arrangements required.

Our key performance indicators are: family is always contacted within 24 hours of referral, home choice is made within 48 hours and discharge is five days after referral, substantially reducing DTO (delayed transfers of care).

New family support for hospital discharge has been commissioned by Medway NHS Foundation Trust, University Hospitals of Morecambe Bay NHS Foundation Trust, Royal Berkshire Trust and Dorset (county-wide, encompassing four hospitals).

We are also highly experienced in discharge to assess services, co-ordinating care for individuals who move out of hospital into commissioned beds in order for further assessments to take place.

This service has been recently commissioned by NHS Nene Clinical Commissioning Group and the Royal Free London NHS Foundation Trust (service for Barnet Hospital).