Caretrack is a database designed for the management of people with continuing healthcare, funded nursing care and complex mental health funding. It was developed specifically for this purpose, with continuous development ever since, giving ICBs confidence in their data quality, visibility of all patients and control. Caretrack is commissioned by NHS England.
User support is provided by our in-house Caretrack Help Desk team, who can be directly contacted through out the working week and whose services are highly regarded. 82% of customers rated our help desk service very good or, excellent in our latest customer satisfaction questionnaire. 898 users completed questionnaire responses.
Regular user forums take place and in response to feedback, Caretrack has a unique dashboard feature, allowing users to choose the tiles which are most relevant to their role.
This provides users with key live information as soon as they log on.
All fields on Caretrack are reportable, enabling you to collect and store every piece of data and item of information relating to patients with continuing healthcare, funded nursing care and complex metal health funding.
The database is fully secure and NHS digital toolkit compliant. There are different levels of access, so staff only see the information relevant to their role. These access levels can be completely bespoke to each ICB
Caretrack is a web-based system, so staff can input on the database when working remotely wherever they have internet access or mobile data network
This means there are no hardware requirements for your trust, nor any requirement for integration with other local software systems
Control, quality and savings: how Caretrack will support the management of continuing healthcare
Caretrack is a highly intuitive and user friendly, including for people with minimal IT skills and training. This is very important because your data quality depends on your staff being competent and confident with your database.
High data quality and control are known to produce very significant savings: we have consistently achieved savings of five per cent of annual domiciliary care budgets by verifying invoices against actual care provided
The reporting capacity of Caretrack is recognised as being a key strength and is essential, with all ICBs facing considerable reporting requirements.
Caretrack will support your ICB to meet new Quality Framework requirements: key chronological points are monitored (checklist to DST within 28 days, reviews at three and 12 months) and reminders set to support your operational management of patients
There is capacity for 66 different types of report which can be run on Caretrack, easily and quickly, including ad hoc reports to meet individual requirements.
Stephanie Harrison is the Patient Data and Management Officer, Personalised Care Team at Trafford Clinical Commissioning Group and has been using Caretrack for two years.
Our nurses and social workers who are the end users of Caretrack find it very easy and intuitive to use; they can do what they need to do without any problems or headaches. We need a system that is straight forward for them touse, so they are happy and confident with it. They are in putting the majority of information onto Caretrack, so if they are using it with confidence, I can be confident about the accuracy of the data we have on the system. The other main strength of Care track is the reporting capacity. From my perspective, having the ad hoc reporting function means I can extract all the information I need. I come from a performance management back ground and what Ineed is a level of complexity and ability to report in different ways. We do regular data checks and I report on the data on a weekly basis, which is straightforward for me to do.
Caretrack: enhanced services
ICBs can purchase Caretrack on a licence fee only basis and maintain all management in-house.
Alternatively, these enhanced services can be commissioned as required:
We have a long established and continuously developed database,Caretrack for all continuing health care and complex information. We also offer enhanced services,in combination with Caretrack, to optimise your data management and control.
Data management and scrutiny
Our staff contacting care providers each week to validate invoices match actual care delivered. By identifying discrepancies, which frequently occur, we produce savings of at least five per cent of CHC care fees, amounting to hundreds of thousands of pounds.
Payment of invoices
Combined with data management and scrutiny, after all invoices have been
validated, we pay care providers on the ICB’s behalf. Integrated processes within
Caretrack mean invoices cannot be paid until they are validated.